Q. Cancellations & Changes to Existing Orders?

A. The nature of our operation is such that changes or cancellation of orders once received are extremely time consuming and simply delay the processing of orders on-hand. Therefore, we can only allow changes or cancellations within 24 hours after receipt of orders. NO EXCEPTIONS ALLOWED


Q. Returns and Exchanges?

A. All products are custom made to order. Returns and/or exchanges are not accepted. All sales are final. Repairs or replacements are made only in cases of manufacturer error or defect. In cases of manufacturer’s error or defect, a return authorization will be issued in order to perform repairs, or to replace the incorrect product with a corrected replacement. Under no circumstances will monetary refunds be issued.


Q. Deliveries?

A. Most orders received in our office are processed through our order entry system usually within 24 hours. Orders found to be incomplete are set aside until missing information can be obtained. The process of producing a quality product is unavoidably time consuming. Although we carry a large inventory of stock components, they are all in the raw state and require additional work prior to assembly. Normal delivery on orders are shown below by manufacturer. However, if custom badge styles, panels, or other components are needed, the lead time unfortunately is extended. Due to our stringent quality control guidelines, a product may be rejected at any point throughout the manufacturing process. Once this occurs it may have to be remade, again causing unavoidable delays. Delays of this type are minimal however.


Orders are generally shipped as follows by manufacturer
Smith & Warren
* Standard finish products 15 to 20 business days
* Deluxe finish products 15 to 25 business days
* New dies 30 to 40 business days
* Rush production request must be approved prior to the start of production and will incur an additional charge depending the number of production days approved from 5, 10 or 15 business days.

Hook - Fast Specialties, Inc
* Quick Ship Program 10 to 15 business days
* Standard finish products 20 business days
* Deluxe finish products 25 business days
* New dies 30 to 40 business days
* Rush production request must be approved prior to the start of production and will incur an additional charge depending the number of production days approved from 5, 10 or 15 business days.

V.H. Blackinton
* Quick Ship Program 5 business days * Standard finish products 15 to 20 business days
* Deluxe finish products 15 to 25 business days
* New dies 30 to 40 business days
* Rush production request must be approved prior to the start of production and will incur an additional charge depending the number of production days approved from 5, 10 or 15 business days.

Perfect Fit and D&K Leather
* Perfect Fit Leather Products 2 to 7 business days
* D&K Leather products (in stock) 2 to 7 business days - out of stock 25 business days
* ArmorFlex Gloves (in stock) 2 to 7 business days - out of stock 25 business days
* New dies, cutouts, screens 10 to 20 business days


Motorola
* 3 to 20 business days

GSA Contract
* Up to 30 business days depending on product and manufacturer

Orders are processed Mon-Sat during normal business hours.

If a product is manufactured they way that you ordered it, then it is not returnable. You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value.